WORST CLAIM EXPERIENCE NEVER EXPECTED IT

ABSOLUTELY PATHETIC.... im not happy at all.... first the claims advisor says he will update me. i had no update what so ever at all. i called every time. i had to load R100 airtime to call momentum and the panelbeater and was thrown between the two every time. the car was in an accident 6 march. many calls and figuring out why claim is taking so long just to be assessed. then on 14 March Aubrey Mo***eng calls me and acts as if his service has been great and that im so happy with it he even made a joke said your car is written off. ARE YOU KIDDING ME??? do you know what i have been through and stress and you make that kind of joke. your service is pathetic. that was my first update from him to say the claim has been approved. he emailed the panelbeater RENEW IT BEDFORDVIEW and cc'd me saying authorised do the repairs 14 march. i called the panelbeater Thando just as useless on 15 march saying cool you got authorisation and when can i expect to get my car, beginning april. ok not happy but lets get going. now today 19 march i get a call from panelbeater Thando RENEW-IT BEDFORDVIEW also pathetic saying where is the authorisation number? ARE YOU KIDDING ME?? am i Momentum?? why you calling me?? So the car has been sitting since 6 march not touched. since 14 march for approval nothing has been done nothing has started. I WANT MY CAR FIXED PROPERLY AND PERFECTLY AND READY 2 APRIL... MOMENTUM AND RENEW IT BEDFORDVIEW SORT THIS OUT NOOOOOOOOOOW!!!!!!!