1 reviews | Active since Oct 2015
WORST CLAIM EXPERIENCE MOMENTUM INSURENCE
<p>My claim for my car was captured with MOMENTUM on the 9th of January with consultant SIXOLILE MABASO.And up until now my car has not been accesed.</p> <p>Besides SIXOLILE phoning on the 9th,NO ONE from MOMENTUM ever phoned me to give me progress on my car.</p> <p> </p> <p>Phoned SIXOLILE again this morning and she told me my claim was escalted to Management ,however I STILL HAVE NOT HEARD ANYTHING EVEN THOUGH IT WAS ESCALATED TO MANAGEMENT.</p> <p>This will be the 2nd WEEK without me knowing what is happening with my car.</p> <p>PLEASE CONSIDER VERY CAREFULLY WHEN SIGHNING UP WITH MOMENTUM FOR SHORT TERM INSURENCE,I DEALT WITH OTHER INSURERS BEFORE AND THIS IS MY WORST EXPERIENCE BY FAR.</p> <p> </p> <p> </p>
Thank you so much for bringing your concerns to our attention - this is by no means the level of service we should be delivering, and in this regard we apologize for the inconvenience and frustration you have experienced in the handling of your claim.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team
Thank you so much for bringing your concerns to our attention - this is by no means the level of service we should be delivering, and in this regard we apologize for the inconvenience and frustration you have experienced in the handling of your claim.
Please give us an opportunity to look into this to assist you as quickly as possible.
Kind Regards
Qhakazile
Customer Relations Team
