Worst Car insurer ever

Previous Alex Forbes customer, who sold their insurance side to Momentum, the worst of the worst insurance companies. Had an accident on the 9th of February, and what a nightmare it has been with both momentum and their service provider renew it sandton. Motor vehicle claims are just painful, prepare to have lots of airtime and time available as you will need to chase after the claims department as they provide zero feedback unless you call them. I called momentums emergency line and they sent a tow truck, who advise momentum directed the car to a place in centurion for assessment, which was strange considering I live in Midrand, but nevertheless it was momentum directed so I left it. Later in the day I get a call from renew-it sandton to say the car was taken there instead, so I enquired with the tow truck guy and he confirmed momentum called him back and asked for the car to be taken to renew-it sandton (worst panel beater ever). Managed lodged a claim on the 9th of Feb for a motor vehicle accident, this after calling the claims team for most of the morning as there is just no answer. They lady I spoke to told me a claims advisor would be allocated and an assessor allocated to assess the car. Waited more than a day no response, no confirmation of assessment and no contact with allocated claims advisor. Had to call again on the 10th of Feb, waited an average of 30mins before I got an claims person, enquired about the assessment, she couldn’t give me an answer and was put on hold, next thing I get an sms to say NetAssess has been allocated to assess the car, it will take between 3 -5 business days (why so long I don’t know), but only because I called was the assessor then allocated. I waited another 9 days, no feedback, so again I had to call on the 22nd of Feb, another 45min wait for them to answer, the person I spoke to only then checked their portal and found the assessors report, which had already been there for a bit, he said he would authorise the claim and send it to renew it sandton. He did nothing. I had to call again on the 23rd of Feb, and insist I wait on the phone while the claim was authorised, only then was it authorised and sent to renew-it (big mistake, worst panel beater ever). Excess amount clearly stated on the email and assessors report. Momentum’s service provider Renew-it Sandton Worst panel beater I have ever encountered especially if you drive a BMW, they have no experience on repairing these, no quality control whatsoever and are just *********** to say the least. They will charge you an additional 25% mark up on “new parts” and claim it is legal, and an “understanding” they have with the insurance company but cannot give you proof of it or in writing as told to me by manager carmella. Spoke to momentum confirmed they have no such understanding! Renew it are ****mers and underhanded! I paid more than R500 more than the approved excess amount by momentum. How momentum do business with them is beyond belief. What should have been a 10day repair became a more than month repair and I received my car back in a worse condition. The level of incompetence on the repair is staggering. I’ve had to call momentum again 03 Mar to have the repairs and additional charges escalated, they lady I spoke to promised to call me back in 10mins…its now a few hours later and I’m still waiting.