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Capt V

1 reviews | Active since Jul 2014

13 Feb 2023, 18:00

WORST AT DOING NOTHING NO CLIENT SERVICE AT ALL!!!!!!!

So 2 weeks later and promises to phone me back in 5 to 10min day is done and no reply from Momentum!? Phone call was almost 2 hours placing me from one department to the next. Removing amounts from my claim quote leaving me sitting with a car that can`t drive properly and can catch alight as everything is electronic. Worst of the Worst needs to be reported to the Ombudsman and other instatements. Today had to have my car RESETED again and was told the can catch alight if I keep driving it as it is. Momentum don`t feel nothing for their clients full of ****py excuses all the time!!!! I am getting to a point that I am going to loose it totally!!!!!

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Replies (6)
Momentum Insure
Momentum Insure's reply13 Feb 2023, 21:13
Official
Good evening Ger.
Thank you for bringing your concerns to our attention. We are sorry to hear that you are not happy with the service received.
Please give us an opportunity to look into the issues raised and we will be in touch.
Regards
Brenda 
CV
Capt V's update14 Feb 2023, 11:11
Reviewer Update
Old way of a reply and means nothing as nothing gets done!!!!!! So I am still waiting and no return call from any person!!!! Useless bunch!!!!
CV
Capt V's update14 Feb 2023, 11:50
Reviewer Update
And so a person keeps hanging like usual!? Like I said no client service at all!!!!! People take a good look if you want to sit with the same problems as me. Make the right choice for the right Insurance.
CV
Capt V's update21 Feb 2023, 11:38
Reviewer Update
Nothing from no one and my car is having more problems as Momentum is not fixing it and another claim has been logged. Tomorrow my car is totally not drivable. All because my electronics is not fixed my Momentum and take stuff out of my Original Quote as this is a ******** offence and will be reported to THE INSURANCE ***** LINE!!! CONTACT ME ASAP!!!!!! SO I CAN HAVE MY CAR FIXED!!!!!????
CV
Capt V's update09 Mar 2023, 10:54
Reviewer Update
Busy from January for a car theft Case where my car got parts got damaged and ****** off my car a report from Durbanville Coachworks. Momentum and Netasses altered this report and where my cables(LOOM) was ****** out with my light that was on Durbanville Coachworks report. On Momentum and Netasses Report they took the loom cabling of that makes my car electronics work. THIS IS ***** AND A ******** OFFENCE!~!! I took my car back to Durbanville coachworks for a total strip and re-assessment. About 20 pictures was taken to show and proof of the Loom and Light. NOW MOMENTUM IS LOOKING FOR EXCUSES TO NOT PAY OUT FOR THE LOOM!!??? ALSO NOT GETTING BACK TO ME AT ALL?????? PHONE CALL AFTER PHONE CALL AND STILL MY CAR IS STANDING STILL AND BECAUSE THERE IS A SHORT MY ELECTRONICS IN ALSO GETTING DAMAGED. THEY WANT TO BLAME IT ON A PREVIOUSE REPAIR THAT WAS DONE ON THE CAR???? THESE ARE SHARKS AND LOOKING FOR ANY EXCUSE NOT TO PAY OUT!!!!!TILL DATE MY CAR HAS NOT BE REPAIERED AND MOMENTUM DON`T WORRY ABOUT THEIR CLIENTS AT ALL!!!!! I JUST WANT MY CAR BACK AS IT WAS!!!!!????NO CLIET SERVICE AT ALL!!!!!! JANUARY TO MARCH AND MORE DAMADGES CAUSE THROUGH MOMENTUM!!!!!!
CV
Capt V's update22 Mar 2023, 10:02
Reviewer Update
22 March still no payouts and no repairs to my vehicle!!!!!?????