Worse service ever from Momentum car insurance

I can’t describe the level of disappointment and disgruntled as a new customer of Momentum short term insurance.

As I recently joined momentum for the last 2 months now and unfortunately I have been involved in an accident on the 1st of May 2018 around 12 PM. I called momentum there and there and a gentleman assisted me to arrange for the vehicle to be towed to their nearest centre(s).

The vehicle get towed away, I get dropped off at home by the tow-truck and the gentlemen calls me back to let me know that my vehicle will be stored in Sandton and an inspector will been sent out the following day (2nd May 2018) and as soon as I receive my case number for the accident report, I need to call to initiate the claim process.

The following day(2nd May 2018)I went to the JMPD offices and I obtain my accident report case number and I call my insurer(Momentum) and I get through to a lady by Rosie who verify my details however she advised me that she will put me through to the “claims people” to record my claim. After holding on for more than 4 to 6 minutes, she gets back to me and advised that all those claims agents are currently busy on the lines. Again, she verified my contact details and she advised that someone will call me back. I politely asked: how long will it take them (claim’s people) to call me back? She told me during the course of the day (2nd May 2018).

I waited at least for an hour without any call back, I called the same number pressed the same options to get to the claims department and I would hold for at least 4-6 minutes without an answer. I called at least 3 times on every hour with the same results. It’s now 2 hours after close of business (2nd May 2018) and still no one bothered to contact me back. I spent a day without a call back meaning I can’t even get a courtesy car as there’s no claim logged: how am I expected to get to work and around without a vehicle? What’s the point of having an option of a courtesy car if Momentum will not do what they promised they will do when they selling themselves to me as the best decision to cancel my previous insurer to join them?

Now as a new customer, this tells me I’ve made a HUGE mistake by changing to Momentum. The few hundred they claimed I saved showed me that I didn’t save anything. It’s worse to receive bad service than to pay more. I’d rather pay more than to receive such horrible service.

I don’t believe there are still companies that operate such as this one! Yours in dismayed,

Brian Wandile Mtshali