Worse service ever

Worst service I ever received from any service provider I ever dealt with.

My boundary gate and vehicle were damaged in an accident I had at home on 02/02/2022. I called in on 03/02/2022 to submit my claim.

I explained that I need my gate repaired as a matter of urgency due to the big dogs I own and my yard need to be secured at all times. Also, I work away from home and it is not safe for my wife to get out of her car with a toddler to open and close the gate.

No contact was made with me and I had to follow up numerous times to get the claim progress.

A service provider only contacted me over a week after I submited the claim and attended the following week to do an assessment. The vendor then advised me that from authorization it will take about 3 weeks to get my gate replaced. I was unhappy, but understood that the manufacturing takes time. I called yesterday (21/02/2022) to get a status update, just to find find out, that nothing happened after the vendor came to do the assessment. My claim was just there, no action nothing.

My dogs managed to get out of my yard. I thank God that no one was in the street and I managed to get them back in the yard.

Clearly my insurance does not offer me any peace of mind, have no sympathy or does not see the need to treat a customers claim with urgency.

I hope this is not the way your agents treat the security and safety of their own families, because it is evident that it is not a priority for their customers.

If this is the assurance I get from my insurance, I think I am better of on my own.