Worse Insurance Under the Sun!!

I registered a claim on the 15th for a accident and till today have still not received assistance from Momentum or Chantel Jansen on my claim CP515003MP then I get a out of office reply from her saying she only returns the 02/12/2022 what a joke! I must wait for someone to get back from leave in order for my claim to be process! Where is the concern and urgency here? And as for the assessing department NetAssess! What a circus, the assessor blessing was junior. He told me what he was going to quote for on the vehicle and still left the items out and still under quoted and missed things on the vehicle. Chantel Promised to get back to me on Friday 25th but to is the 29th and still nothing as she’s gone on leave! Why not give the claim to someone else to sort while on leave? Must the client wait on your advisors to get back to be helped? Honestly I should have just stayed with my previous insurance!! This is really a joke and I will be taking it to the ombudsman for lack of service and misrepresentation.