Worse insurance company EVER!!!

<p>My car was reversed into by a driver insured with Alexander forbes on 9 January 2016.</p> <p>Her insurance company (Alexander Forbes) was contacted with our claim as it wasn't our fault.</p> <p>We sent them all our documents at the beginning of the claim and even got her to contact them as it was taking so long. </p> <p>Every time we called it was - no, the assessor will contact you.</p> <p>Then it ended up that 5 months into this mission of getting our car fixed, they lost our documents and we should send it all in again.</p> <p>We sent them in, and were told it will take 6 weeks. We told them, we have been waiting for 5 months already!</p> <p>I then realised that if I don't follow up everyday nothing will get done, as they would rather forget about third party claims , this is what one panel beater told me when I got our quotes at the beginning of the year.</p> <p> </p> <p>So after many phone calls we finally got the car assessed.</p> <p>When I got to the assessor, he told me I should contact them the next day as he will have sent them the report.</p> <p>I did so.</p> <p>They told me that no - they hadn't gotten it yet.</p> <p>For a whole week I called until the consultant I am working with said that he needs to check his mail.</p> <p>Then it was a long story of how he needs to write an offer.</p> <p>2 days of phoning more.</p> <p>No - he has written the offer and it is now with the manager.</p> <p>At which point I asked to speak to the manager, so I could explain that we have been waiting for 6 months by now to get the money paid out to fix the car.</p> <p>The consultant told me that I had no right to speak the the manager, and that he will not give me his/her details as I have no authority to speak to them.</p> <p>It has been a week of continuous calling to find out when the manager will sign it off.</p> <p>Basically I got told - It will be signed when he wants to sign it.</p> <p>We are heading for 7 months! They are the worst insurance company ever! OutSurance has been the best so far.</p> <p>We had another incident a few years back - also being 3rd party - different insurance company - was sorted out in 3 weeks. </p> <p>TERRIBLE SERVICE and from what I hear over-priced!!!</p>