Why NOT to use Momentum for short term insurance. Appalling communication from Team Manager

<p>The first experience was when my vehicle was knocked into from behind in 2015. Repairs were assessed and the vehicle was sent in to their preferred Panel Beater in August 2015. A simple repair that went so wrong. The vehicle was returned with new damages and shocking repairs. Parts used were not original and in some cases containing factory defective material. Eventually, Momentum had to write the vehicle off this year (2017) as a result of poor workmanship leading to uneconomical repair . Second encounter was when I had my jewellery and cellphone ****** from my home on 17 April 2017. Momentum Consultant was advised of the cost of manufacture of one of the expensive items, my wedding ring when policy was signed on. Everything is recorded. I did advise the Consultant that I did not have an evaluation certificate as the ring was manufactered in 1998. Had I known the ring would be ******. The policy was accepted. When I lodged a claim, photos were requested and provided. The Claims Consultant had changed so many times that I did not know who was supposed to give me feedback and updates. None of them contacted me despite my telephonic messages and emails. Eventually, I was told the claim was approved for an amount that so ridiculous that I almost fell off my chair. My request was for the ring to be replaced. The Team Manager initially made some derrogatory insinuations. He requested more information and it was provided. After an exchange of words and emails, he told me that he wanted to make sure that his supplier will manufacture the same ring and he reassured me that it all the questions were in my best interest. I have sent him so many messages since 25 May 2017 with no response from him. I have received the "read" receipts but no response email. This from a Team Manager and I am hoping that he does not lead by example. Momentum should not approve policies that they will later try and find loopholes with just to add to their business.</p>