Where is the service Momentum?

My car got damaged by a second party on 25 October 2022 at **** in the morning. It took 3 days to get the car towed to the panelbeater. 10 days after the accident the assessor phoned us to ask where the vehicle is? Since then we have had no feedback about the way forward with my vehicle, wrt to write off or if it will be fixed. Today is 2 weeks past the accident. My first call today was cut off after 5min 55s and my second call was silenced after 12 min 37s. There is no way for me to reach the claims department and get feedback wrt progress about my vehicle. We are very unhappy with total lack of service.