What service!??!!

Attempted to submit a claim for cellphone in October only to be advised that because Cellphone is not specified there is no cover. Requested recording on 19 Oct already, receive documents to complete to obtain copy of recording to confirm if I was advised correctly, however till today no luck in getting the recording out of them. Easy and quick to take my money every month, very slow with client service, wait … that is incorrect. THERE IS NO CLIENT SERVICE. I have had numerous calls with team leaders and managers explaining that I cannot sign their ridiculous documents as my phone is broken and they are refusing to settle for my claim. sent from pillar to post and still, almost a month later - no recording received. Your service is despicable