What a disgrace on service delivery!

I had a fire incident in my kitchen on the 14th of July. We phoned Momentum the next day to report the incident and lodge the claim. The lady on the other end was quit helpful. Arrangements were made for the assessors (x2) to come for evaluation on Tuesday 19 July, the assessors are from Digicall. After a week passed Momentum started asking the assessors fore the report which then raised concerns regarding service delivery. It was clear that the report does not correspond with damage in the kitchen which I queried with Momentum. To date I haven't received any feedback after numerous mails. I even involved my insurance broker to assist with the issue and still no luck. It is obvious that Momentum and Digicall are unable to solve this claim and provide proper service. The statements and assumptions from Digicall does not correspond with the actual report and photos taken, and especially with the initial recordings. Its been five weeks now that I have to endure unacceptable household conditions. I've been with Momentum for a number of years and never expected as a loyal client to be treated in such ill manner.