1 reviews | Active since Jul 2011
"We Provide Peace of Mind, Then Leave You Stranded"
In September 2023, I called to clarify the towing benefits of my policy and was assured—confirmed via an audio call—that I was covered for a 100km radius towing. However, in April 2024, when I was stranded on the N1 highway with my toddler, I was told I was only covered for a 40km round trip. I had to come up with cash on the spot to get towed.
This was a frustrating and stressful experience. To make matters worse, I have been trying to reach out to Momentum for the past three months with no resolution. A small decrease in premiums does not make up for the lost peace of mind.
YOU TOLD ME I WAS COVERED, BUT WHEN I NEEDED HELP, IT WAS LIKE, "OOPS, WE MADE A MISTAKE... YOUR PROBLEM. OH, AND THANKS FOR YOUR MONEY."
Now, I question whether all my other Momentum products are worth the paper they are written on.
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into for you.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are really sorry to hear about your dissatisfaction from the service you received from us. Please give us an opportunity to look into for you.
Kind regards
Brenda
Thank you for the response, however it seems like you just 'copied and pasted' it from a script and no investigation/resolution actioned.
After many attempts from my side to resolve with Momentum, I have requested assistance from the Ombudsman.
Thank you for the response, however it seems like you just 'copied and pasted' it from a script and no investigation/resolution actioned.
After many attempts from my side to resolve with Momentum, I have requested assistance from the Ombudsman.