tM
thomo M

1 reviews | Active since Apr 2014

29 Sept 2022, 10:08

We glad to take your payment but at claims stage you alone.

My Mum had a claim in august car got repaired but upon getting home with the car noticed alignment was off and had dents on the right fender called momentum and was told to please call the panel beater and called the panel beater several times, they promise to call me back but no1 does, called momentum again was told i need to take the car back to the panel beater physically. So for 1 im getting different stories from my insurer and i have to suffer with your panel beaters for doing half jobs which is annoying because my contract is with Momentum and not the panel beater so why should i have to suffer with this issue because your panel beaters should be approved and ready to deliver 110%. Trully Disappointed and will be moving my portfolio and my mums portfolio away from you guys.

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Replies (1)
Momentum Insure
Momentum Insure's reply29 Sept 2022, 10:16
Official
Good morning T****.
Thank you for bringing your concerns to our attention.  We are sorry to hear that you feel this way and are unhappy with the service received from our service provider. Please give us an opportunity to look into the matter raised and we will contact you to address all your concerns. 
Kind regards
Brenda