WE DO NOT SETTLE CLAIMS

I feel as though I am attempting to de***** this Insurance Company!!!! My previous claims after the damaging storm we experienced in Durban were repudiated. I then paid for the repairs to be effected as one needed to be repaired urgently for security reasons.

I have care givers on shift to care for my family member

The care giver brought to my attention that the garage door would not close completely.

I then shut it manually and I called the supplier of the garage door who sent a team on Monday and they attempted to effect the repair

Their efforts were in vain because the topmost panel was yanked.

It seems that this is common with the load shedding when ******* attempt to gain entry.

I spoke with Momentum Insure and they suggested that I get a police report

I left my ailing wife to get the I.R Number

Momentum Insure then want to send an Assessor for a claim just over R2000.00 (Two thousand Rand)

I cannot believe that my information together with the quotation from the Garage Door Company would be questioned with such strict formality and process as though I would make a false report to the police and that the manufacturing company of garage doors would be so desirous of de*****ing this great insurance company for an amount of just over two thousand rand !!! Yet they would spend an equivalent amount appointing an Assessor who the Insurance Company must hope would find reason to reject the claim

Yet the Insurance will make bold claims of settling claims and taking care of the members who contribute towards the existence of the company

I have a face to the Company who advised me today that her role stops when the policy is sold and she has no way to assist with a claim! So much for customer care!

Would I recommend such a company? I need to be honest with fellow consumers - I would not!

Will change my company as soon as is possible