Waiting nearly 2 weeks (and counting) for a claim - no water, damage to property. Terrible service.

We had a burst pipe and significant water damage as a result. Called our plumber who managed to do an emergency repair. Claim sent to Momentum Insure. Have followed up several times and we're going into our second week of waiting for them to finalise the claim. Just get radio silence. I am very disappointed - we spend a lot of money with Momentum every month who certainly never miss a beat with debiting me every month. This is our first claim and being ignored is now resulting in more damage. The temporary repair that the plumber installed has failed now - it was only meant to last a few days. I now have no water at home, silence from the insurance company handing the claim. Seems like Momentum is really only interested in their monthly premiums. Highly recommend looking elsewhere for insurance. These delays are causing more damage, we sit without water, a hole right through my wall after faithfully paying all premiums. Momentum, get your act together please.