Waiting in Silence

I am now deep into week 3 of my insurance claim after a ******* at my house. I get the feeling that they must be short staffed as everything moves at a slow pace and people are generally too busy to ever get back to me. In these 3 weeks I have constantly been fighting to get progress updates. Been given false promises about being phoned back and generally just been kept waiting. Up until now, I have been happy with Momentum, but this experience has definitely dropped my opinion of them. Slow service and a massive lack of communication.