VWRY POOR AND BAD SERVICE

I submitted a claim for a device cracked screen last month and I have not received it back. I called Platinum repairs to follow up on the status to date and was informed that they have send a damage report to Momentum Insurer and I need to follow up with Momentum. I made several calls without success as they keep you holding without picking the call while they play background music or getting the voice recorded responses until you literally run out of airtime. I further submitted an email but even now they have not responded to it nor acknowledge receipt. I just want my device back. Very bad service. I don't think I can ever refer anyone to them.