Vison and Philosophy an outcry from reality

Issuing cost effective policies that end up compromising the client is not the way to do business because in the end it is us the little people that suffer because your sales agents were to concerned about closing the sale.<br> <br> I took my cover with Alexander Forbes because I resonated with their vision,values and philosophy which when all summed up,CUSTOMER IS FIRST.<br> <br> I made a claim for my specified personal items in January which was resolved two months later with unsatisfactory resolution which is still pending and I have not received any further communication from the company since rejecting their settlement.<br> <br> I'm disappointed at the company for the fact that they fail to hire professionals who are going to honor and uphold the company's values by ensuring that the customer is indeed FIRST and that the longterm relationships their vision is based on, are actually achieved and not compromised by trickery at the hands of co agents.<br> <br> I had hoped to grow with the Alexander Forbes brand as I have been advocating their brand and made my friends switch to AF since being insured by them.<br> <br> AF!Can value propositions start being what YOU actually aim to deliver and not just marketing jargon!