Very very unhappy with Momentum and Net Assess

CLAIM CP541293MS55 // POLICY MT***7

Momentum is not transparent in their dealings with clients, from their message center to the claims department, is full of empty promises and lies. Christina from the message center, Dean from the call center / claims department, Saravan Govender from the claims department and Wandile Mahlangu from the claims department - BIG FAT THANK YOU FOR NOTHING, and a special thank you for nothing to Nonhlanhla from Net Assess - you are something else, may each of you get back the service you gave to me.

You don't even have the decency to return my calls or respond to my emails. It took a whole month to register the claim for an accident that took place on 7/12/2022, then when that is done and the assessment is complete and we requested to have the car taken to a service provider close to our home, you want us to send it to Lyttleton autobody that is nowhere near our home. I have been calling and emailing for the past week just to get you to change the panel beater but no one is available and no one else can help and no one calls me back. I believe you were getting training, was it training on how to mess clients around??? Because each of you are experts in that field, maybe request training on how to not be a lying piece of ****.