Very very bad service

I drove thru a pot hole (+-2.5m/w - 1.5m/l) over easter weekend this year 2015. I drive a little atos, it was loaded with camping gear. I went thru at around 100km/h bouncing around almost rolling. Damage was done on front bumper, rear arch, and more. The car was assed by j.p from vds not a assesor from netassess. Only the bumper was said to be fixed - after a long argument they agreed to fix the arch aswell as a favour witch is not a favour. The car swirved around on the road after that. I complained about it nothing was done. I had to phone after momentum the hole time as they dont respond to most of my emails and dont call back only if reqeusted by me for answers. It was poorly fixed by ff i complained and had get the car assed again by an assesor from net asses. I ask a copy of the report, they did not add the arch but stated to check why it swervs. I replaced the back shoks in dec 2014. They took it to be checked and the back shoks was damaged. To me that is why the arch bends because the shoks and so on was not repaired as it was seposed to be. Now i am told it was repaired i must lodge a new claim. They did not fix it in the first place. Twice the paint collor was wrong.