1 reviews | Active since Jul 2015
very very bad service!
I took out a policy with Momentum for my Ford Ranger, unfortunately 4 armed ******s came into my house held me gunpoint and took the car. The struggle then started with the company, I waited weeks for them to settle the claim, call after call saying that they are busy finalising the pay- out. Eventually they payed the amount that the car was worth.<br> Unfortunately I owed more on the car so I was left with a shortfall. Not knowing anything about car insurance and the sales consultant talking so fast I now have to pay that amount. Now insuring South Africans in today's life surely these things need to be mentioned to the client. I then called momentum asking for them to investigate this matter, again it has been weeks again with no respond. This is very unprofessional and will be soon taking this matter to the Ombudsman.
Thank you for bringing your concerns to our attention.
Further to my telephone discussion with you earlier, can you please give us an opportunity to look into your concerns and we will contact you tomorrow morning to discuss this matter further.
Please accept our apologies for any inconvenience caused.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention.
Further to my telephone discussion with you earlier, can you please give us an opportunity to look into your concerns and we will contact you tomorrow morning to discuss this matter further.
Please accept our apologies for any inconvenience caused.
Kind Regards
Qhakazile
Customer Relations Team
Have a look at the above mentioned conversations we had, clearly you really dont give a hell about your clients, have a look at this....MORE THAN A YEAR????????? Still awaiting your recording were i would like to hear if i was offered credit protection???
SO NOW NOT ONLY DO YOU AVOID A PAYMENT BUT A RECORDING ASWELL???
According to my knmowledge these records should be kept for issues like this???
Wow!!! Amazing!!!!
Pathetic!!!
Have a look at the above mentioned conversations we had, clearly you really dont give a hell about your clients, have a look at this....MORE THAN A YEAR????????? Still awaiting your recording were i would like to hear if i was offered credit protection???
SO NOW NOT ONLY DO YOU AVOID A PAYMENT BUT A RECORDING ASWELL???
According to my knmowledge these records should be kept for issues like this???
Wow!!! Amazing!!!!
Pathetic!!!
Someone with awesome service!!
I had the privilege to Speak to Jenille Gouws, I understand why you are a leader in your field. you are a real asset to your company, thank you for helping me so fast and effectively you understood me from the get -go!!
Thank you to momentum aswell, great to know that you are willing to rectify a mistake very fast!!
Im a happy client!!
Someone with awesome service!!
I had the privilege to Speak to Jenille Gouws, I understand why you are a leader in your field. you are a real asset to your company, thank you for helping me so fast and effectively you understood me from the get -go!!
Thank you to momentum aswell, great to know that you are willing to rectify a mistake very fast!!
Im a happy client!!