Very slow service and no feedback

I registered a claim on the 19th October for hail damage on my vehicle, I am the one chasing the technician for the next steps in the claim. I was sent to a AFI approved repairer for a quote and then an assessor was appointed to see my vehicle. A week has passed since the quote was received and the assessor has not made an appointment to see my vehicle as yet and I have not heard from the claims technician since. I logged a complaint on the AFI website on the morning of 27 October and they complaint has not even been acknowledged yet, never mind resolved. By my calculations it is going to take a month to authorise my claim and then only will the work start on my vehicle.