JF
Jeremy F

1 reviews | Active since Aug 2018

31 Jan 2024, 12:47

Very rare to find professional services by an insurer...

I received an annual increase on my Short Term insurance. I sent through a message on the Momentum Insure website. I was then contacted by Candice Leyds, who explained the reason for the increases etc...being a new client, without any claims, she managed to reduce my premium. I was still unhappy with the amended premium - she went the extra mile, by referring me to the retentions department, where i dealt with Kyle Pienaar... in the matter of 5 odd minutes with both calls, my premium was reduced. I highly recommend Momentum insure, together with dealing with Candice and Kyle who were exceptional and professional. Kudus to this team...keep up this phenomenal approach in assisting clients.

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Replies (1)
Momentum Insure
Momentum Insure's reply31 Jan 2024, 13:30
Official
Good day Jeremy.
Thank you for the compliment. We place client satisfaction at the center of our interaction and it makes everyone, especially the involved representative feel great when clients send us words of praise.
We will share this with both Kyle and Candy.
Regards
Brenda