Very Poor Service, Utterly disgusted!!!

<p>I am utterly disgusted and dissapointed with the very poor level of service received from Alexander Forbes, or lack thereof!</p> <p>I logged a claim almost a month back from now, and I have co-operated with Alexander Forbes and informed them/assisted them in obtaining all necessary info in order for them to conduct their investigation and thus approve the claim. I had several calls from the investigator and 2 weeks ago she informed me that she was busy wrapping up the investigation and she had everything she needed to do so. I had to call AF's call centre more than 10 times, wait on the line and still not be able to get through to the person handling my claim (Zanele Mtshali). I sent her several emails, which she never replies to, if not respond late which seems to be the trend in the way they communicate. </p> <p>When I did get hold of her she had promised to call me back or even send me an email giving me an update, and to date I have not received any email from her giving me an update.</p> <p>The last time I had a chat with her she informed me that the assessor was not sure how accident occurred which was very strange to me because I would have guessed that AF has competent assessors who knew what they were doing, and also logic would dictate that investigation would also reveal such info in anything was unclear, and it sounded like a stunt to delay the process. The car is at one of their preferred panel beaters (Cannings) and the assessor apparently did an assessment weeks ago, and I dont understand how it's possible that to date they have not finished a report????</p> <p>On friday morning (26 Aug), I called in again checking up on emails I had sent her during the week and she was not at work, and I was assisted by another Agent who informed that they were just waiting for the assesor's report, and she would call me back or send me an email before the end of the day, but to date, No Calls or Emails.</p> <p>My worry is that my courtesy car period ends next week, and to date there's still no direction as to when my claim will be approved and get my car fixed. This is very disspointing as AF came very hughly recommended to me. I have allowed them to conduct the necessary detials, but this is utter nonsense coupled with bad customer service and such an inconvenience to me as there's a high probability that I will have no car by end of next week, and AF keeps collecting the monthly premium of R1500 sd they did recently.</p> <p>I deserve way better than this! This is preposterous! </p> <p>Yours very dissatisfied Customer</p> <p>Akhona Krakri</p>