Very Poor Service from A. Forbes.

I have an open claim with Alexander Forbes and they are delaying the process. The people there are amazing at the underwriting phase but when one claims they seem to do their best to delay the process.

A request was made on the 24th of April to one of their departments for information and till today they have not provided this information. One will expect that the information will be provided upon the appointment of an investigator to allow them to verify the details of the claim. However, this does not seem to be the case. This is definitely not in the spirit of TCF that A. Forbes as an insurer should adhere to.

If one has a policy with A. Forbes, be ware of the poor service to expected if you unfortunately have to claim.