Very poor service & feedback - car hire extension

I am extremely disappointed in the service I have just received from Momentum.<br> <br> On October 19 I logged a claim for repairs on my car after I had gotten into an accident 2 days prior. The following day (Oct. 20) I received a hired car as per my policy. A few days later I was informed that my claim was under investigation by a Johan Theron and the claim couldn't be authorised until the investigation was concluded.<br> <br> The investigation concluded and authorisation was sent to the panelbeaters only on November 6 - a full 17 days after I had gotten the hired car.<br> <br> Now I have to return the car tomorrow, but repairs on my car are not yet done. I have tried calling to request assistance in extending the car hire for a few days as I believe it is unfair that I have to return the car after losing 17 days while the claim was being investigated and authorisation was pending.<br> <br> It now seems Momentum is blaming the panelbeaters for the delay when in reality it is them that are at fault here. I have sent multiple emails and been on several calls and yet no one is willing to lift a finger to help me.<br> <br> I find this to be greatly unacceptable and disappointing for such a reputable organisation.