Very poor service

I am writing this to help others who would like to join with Momentum to think before you make this commitment. Their premiums are very competitive but read my review. I was involved in a car accident 30 April. It is 12 May today. My car is only at an assessor today. The day after the public holiday I called to have the claim processed. All of my details was taken. I gave them a day. No one called me back after that with any process ect. I called on the Wednesday the 4th, a lady helping me says no claim was processed for me. She tried to calm me down and helped me. From the time my claim is registered I had to call them every day. Note, they will not call you to tell you when your car will be assessed. You will have to call them. Today is 8 days later. My car was towed yesterday to the assessor. Now I have spent probably R200 to make phone calls to them. The consultants were impatient when I called. One of them just said after waiting for 3 days of not hearing from them call again in 3 days time. Instead of having the details of the assessing coming, I was told that I must call a number for the assessor. Mind you this lady gave me the name of the company where my car will be assessed. I googled called 2 of the branches my car was not there. Then I started to panic. Finally, I called back again. This time I found a consultant called Itumeleng. He was my guardian angel. I hope momentum take note that he knows how to serve customers. He called me back. My car was standing in one of their storage facilities. I want to say to Momentum, when you have been in car accident no one wants to experience this. Thank you to Itumeleng for you help.