1 reviews | Active since Jan 2022
Very dissatisfied customer
Good day We are highly disappointed in the service we are receiving. Our claim documentation was forwarded to Anneley at Momentum on 20:12/2022. Today is 11/01/2023 and the claim has not been registered as yet. 3 days ago we called in and were told that we were transfered over to the new system and nobody is trained to work on the new system. If we hadn't called in nobody would have gotten back to us. Yesterday Bridget called me wanting to give me good news but unfortunately she wanted to give me feedback regarding another client. Imagine! 2 days ago we recieved a claim number belonging to another client. How frustrating and unprofessional. We have been promised callbacks but this has not happened. I feel that this type if customer service from such a big and well known company is unacceptable. Also today we were told that we are in actual fact still on the old system. How confused are they? I don't care which system we are on, I would like this claim to be registered and paid out ASAP. We need feedback and an apology ASAP.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our clients. This is why we will reach out to you personally to discuss a solution to your problem together.
We are very sorry that you were not satisfied with our service. We put great importance on the quality of our services and the satisfaction of our clients. This is why we will reach out to you personally to discuss a solution to your problem together.
This is not our first interaction with Momentum but it is the first time that we are receiving such poor service without any valid explanation. We would like this matter to be escalated and sorted ASAP. It is more than a month and claim is still hanging in thin air. No claim registered yet.
This is not our first interaction with Momentum but it is the first time that we are receiving such poor service without any valid explanation. We would like this matter to be escalated and sorted ASAP. It is more than a month and claim is still hanging in thin air. No claim registered yet.