MT
Mahlathi T

1 reviews | Active since May 2015

18 May 2015, 11:53

Very dissastisfied client

On the 14th of February 2015 I took a policy with momentum telephonically and I was pleased with the decision of taking their short term insurance. On the 27th of April 2015 my daughter whom I declared the regular driver of the vehicle was involved in an accident. Till to date we are being investigated and there has been no feedback as to what the outcome is. The assessor by the name Neil informed me telephonically on a Wednesday that on Thursday (14th of May 2015) i would have gotten a response, he called me this morning and is asking me why I have purchased so many cars and I feel that that is irrelevant and I can spend my money any way I want and he is busy asking me why is it that I chose my daughter as a regular driver. I took this insurance with the view that it would be a piece of mind but I'm finding myself in a situation where I feel I'm being interrogated with my family, my son inlaw, daughter, son and daughters colleagues whom were assessed, I was not even informed as to whether it was standard procedure to do such, not once have I not answered what im being asked of including my family members and To date I have not even received a policy document from momentum and ye <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Short-Term Insurance by Hellopeter.com)</em></div>

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Replies (1)
Momentum Insure
Momentum Insure's reply18 May 2015, 13:32
Official
Hello Mahlathi1,

We are really sorry about the delays as well as the lack of feed-back you have experienced in the handling of your claim.

Please give us an opportunity to look into this to assist you as quickly as possible.

Kind Regards
Qhakazile
Customer Relations Team