Very Disgruntled Client

I don't know what to do any more. I have sent numerous emails to Momentum, even to the Complaints Department (***) all to no avail. Even after receiving the response below, nothing has come out of it, after 15 days:

Dear Mr L Sipamla,

At Momentum Insure, we go to great lengths to keep our clients confident on their journey to success. As part of this, we are committed to providing excellent service, and we apologise if this is not what you have experienced.

We have received and captured your complaint linked to reference number COMP-744921.

A member of our management team will contact you within two business days to acknowledge the complaint and request more information, if required.

You can view our complaints management process Link.

Keeping you confident on your journey to success.

Regards Momentum Insure