VM
Vijay M
1 reviews | Active since Sept 2015
20 Dec 2020, 15:39
Very disappointing and poor service
I have a a leak since November 2020. The plumber had done a leak detection and confirmed there is indeed a leak, they had also identified thag the water meter is faulty. I had then explained to Nonthlantla the team manager that getting the municipality to rectify the water meter is out of my control and they need to attend to the leakage as my insurer. This was not attended too to date and I now have a blocked drain. Not sure if the 2 are related but extremely disappointed with the service from Momentum and the fact that there are managers like Nonthlantla. This was also discussed with the claims care department several times and still momentum did not assist. I have been with momentum as a client for over 6 years and this is very disappointing and frustrating. Assistance is urgently required.
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Replies (3)0
Replies (3)
Momentum Insure's replyOfficial
20 Dec 2020, 16:27Good afternoon Vijay.
Thank you for bringing your concerns to our attention. We will look into this matter and contact you with feedback.
Kind Regards
Qhakazile
Thank you for bringing your concerns to our attention. We will look into this matter and contact you with feedback.
Kind Regards
Qhakazile
Momentum Insure's reply20 Dec 2020, 16:27
Official
Good afternoon Vijay.
Thank you for bringing your concerns to our attention. We will look into this matter and contact you with feedback.
Kind Regards
Qhakazile
Thank you for bringing your concerns to our attention. We will look into this matter and contact you with feedback.
Kind Regards
Qhakazile
VM
Vijay M's updateReviewer Update
26 Feb 2021, 11:59Good day
I have not been updated by your claims department on the status of this claim, this is surely disturbing and disappointing service. The claims manager, Collet is aware of how poor the communication has been from the claims department, sifiso had called me and had no clue what was going on with the claim and actually asked me what's going on. So clearly dissapointing service is what is provided overall by the claims department. Lack of communication to me as the client is unpleasant. It's been months since this claim was registered. The issue still persist, we were advised to put our irrigation system off and this has been off since January, and the water leak is still there and my garden is not receiving care.
Please can someone reliable assist.
I have not been updated by your claims department on the status of this claim, this is surely disturbing and disappointing service. The claims manager, Collet is aware of how poor the communication has been from the claims department, sifiso had called me and had no clue what was going on with the claim and actually asked me what's going on. So clearly dissapointing service is what is provided overall by the claims department. Lack of communication to me as the client is unpleasant. It's been months since this claim was registered. The issue still persist, we were advised to put our irrigation system off and this has been off since January, and the water leak is still there and my garden is not receiving care.
Please can someone reliable assist.
VM
Vijay M's update26 Feb 2021, 11:59
Reviewer Update
Good day
I have not been updated by your claims department on the status of this claim, this is surely disturbing and disappointing service. The claims manager, Collet is aware of how poor the communication has been from the claims department, sifiso had called me and had no clue what was going on with the claim and actually asked me what's going on. So clearly dissapointing service is what is provided overall by the claims department. Lack of communication to me as the client is unpleasant. It's been months since this claim was registered. The issue still persist, we were advised to put our irrigation system off and this has been off since January, and the water leak is still there and my garden is not receiving care.
Please can someone reliable assist.
I have not been updated by your claims department on the status of this claim, this is surely disturbing and disappointing service. The claims manager, Collet is aware of how poor the communication has been from the claims department, sifiso had called me and had no clue what was going on with the claim and actually asked me what's going on. So clearly dissapointing service is what is provided overall by the claims department. Lack of communication to me as the client is unpleasant. It's been months since this claim was registered. The issue still persist, we were advised to put our irrigation system off and this has been off since January, and the water leak is still there and my garden is not receiving care.
Please can someone reliable assist.
VM
Vijay M's updateReviewer Update
12 Mar 2021, 13:43This is the third time I have to approach this platform, as Momentum fails to update me. The last service provider that was out here on Monday the 8th of March, removed tiles from the problem area, due to the leak still persisting, we were told that the plumbers are to check the situation, this did not as yet take place. We had paid an excess to the service provider who removed the tiles. I have a blocked drain for the 3rd time in the past 7 months. We had mentioned the drain issue to the original service provider that was here is January, he then told us to report that because he is attending to one issue only, we had told him the drain blockage is for the second time and could be related to the water leakage issue. We to date did not receive a report on the issue, we do not know what the issue is and we now have the blocked drain again. We were also told by the service provider that we are to look for a replacement tile for not more than R120 per sm. So regardless of the cost of the tile that was removed this was the limit we were given. My dissatisfaction lies with the lack of communication from Momentum to date. I paid an excess fee and still no work done.
VM
Vijay M's update12 Mar 2021, 13:43
Reviewer Update
This is the third time I have to approach this platform, as Momentum fails to update me. The last service provider that was out here on Monday the 8th of March, removed tiles from the problem area, due to the leak still persisting, we were told that the plumbers are to check the situation, this did not as yet take place. We had paid an excess to the service provider who removed the tiles. I have a blocked drain for the 3rd time in the past 7 months. We had mentioned the drain issue to the original service provider that was here is January, he then told us to report that because he is attending to one issue only, we had told him the drain blockage is for the second time and could be related to the water leakage issue. We to date did not receive a report on the issue, we do not know what the issue is and we now have the blocked drain again. We were also told by the service provider that we are to look for a replacement tile for not more than R120 per sm. So regardless of the cost of the tile that was removed this was the limit we were given. My dissatisfaction lies with the lack of communication from Momentum to date. I paid an excess fee and still no work done.