Very Disappointing

There has not been a time when I call Momentum and I am completely and correctly assisted aside for the time that I needed a plumber seems as if their service providers do a better job than their call centre agents.<br> <br> I called several times to have my details updated.<br> <br> I called a few months ago to change my debit order dates to the 7th which to my surprise was never done, I called today to change it to the 25th of every month. <br> <br> The advisor tells me a pro-rata will off on the 5th when I explain that it is not my debit date I am told well this is what I see on the system.<br> <br> It is so frustrating that NO one is willing to take any amount of responsibility.<br> <br> I am forced yet again to find alternative insurance, I have had no joy in dealing with Momentum what so ever. The unwillingness to assist from the staff is unacceptable.<br>