Very Disappointed

I moved from Santam because of pricing, but regret it now because my broker put a claim in on Monday, today is Thursday and no answer as to when I will be paid out as I cant check on my Capitec app which is on ****** phone. I called yesterday, they said Charity worked on claim, now someone else is working on payment, they would ask them to call me.....almost 24 hours later nothing. Had to call in again this morning to be told they will get someone to call me. Santam might be a bit more but I never had this issue with them. And its first time I am claiming for a ****** phone, previous claim years ago was for a fridge that packed up and that was quicker than this!