Very disappointed

I have been with momentum for a bit more than a year now and I am very disappointed.

On 2026-02-10 I was hijacked of my vehicle and badly assaulted. The police recovered my vehicle the next day and impounded it for a week. When I got it back I realized it was damaged and I put in a claim at momentum.

This past week I have been assisting them with all their requirements as to make the process smooth because I work shifts and far from home so I need my vehicle as soon as possible.

Yesterday (another week later) I asked them if they could please fast track this validation process as I am currently without a vehicle.

Today they informed me that I have been placed under investigation which takes a minimum of a week and up to a month or more. No reason was given whatsoever. Note that the repairing process have not even begun yet. Also, all of a sudden I cannot get hold of the agent dealing with my claim (Lerato Motsoko). She is either on "lunch" or on another "call".

This prolonging is quite an inconvenience and for momentum to not even give a reason as to why is very disappointing. Instead of easing my ordeal they are adding to it.