JO
Jane O

1 reviews | Active since Mar 2014

25 Aug 2023, 13:51

Very Disappointed

I have had multiple vehicles insured with Momentum for a number of years. We went through a challenging financial time earlier this year and the premiums could not be paid. After calling there call centre on many, many ocassions, to be assured by Kyle, that I could be covered for my vehicles and they would work out a similar premium that I was paying. No response was ever received. Called them again only to be told that the premium would be R2000 more than what I was paying a couple of months ago. This is very frustrating as I am sure many people are in the same situation and it illustrates that Momentum are not interested in working with their clients. The lack of flexibility is astounding, especially in this challenging economic climate. Momentum, its ok, I have taken up another insurance offer. Very Very disappointed in Momentum

0
Replies (3)
Momentum Insure
Momentum Insure's reply25 Aug 2023, 14:05
Official
Good afternoon Jane.
Thank you for bringing your complaint to our attention. We have escalated this matter to a team manager who will contact you shortly to assist further.
Kind Regards
Qhakazile
JO
Jane O's update25 Aug 2023, 14:33
Reviewer Update
Thank you for your response. I look forward to receiving further communication from Momentum.
Momentum Insure
Momentum Insure's reply25 Aug 2023, 16:58
Official
Good afternoon Jane.
Please let us know which number we can contact you on?
Thanks
Qhakazile