Very Disappointed

My daughter had a car accident on 13 Feb 2023, the tow truck towed the car after speaking to Momentum, was taken to auction nation for assessment. The accessor called me to say they will access the vehicle 10 days later, until today 2 March 2023 i have not heard a word from Momentum, i have tried calling numerous times and fail to get through to claims, as they keep re directing calls to a switchboard. I have always had brilliant service from Momentum but truly disappointed this time. This makes me very worried at this point.