Very bad service from Momentum Insurance

I logged a cellphone claim on Monday morning with Zandile which she then referred me to Tsakani and of which now both of them are on leave after me following up with them on the progress of my claim. Yesterday I spoke to Bianca and she seemed less interested in assisting me as I mentioned to her that I needed urgent assistance stating she is very busy and will get back to me if she gets back to me. I find this very unprofessional and very irritating as I am in urgent need of my phone for work purposes, Until now I have not had anything from Momentum with regards to my claim. this is the worse customer service to go through without a cellphone for a week