Very bad service delivery

I have had the worst experience with momentum. No communication from them. I have submitted a claim on the 3rd of November 2025 and its been more than a month and a halve and still my claim is lingering with no communication from any of the employees as to what is going on. I have tried to contact them through email but I was just ignored. Very disgusted. The claim that was initialy submitted was damages worth 50 000 and according to momentum they have some other tacky service provider that can assist with repaires for R18 000. No parts is added to the quotaion and after questioning the validity of the quotation I am told to send through a quotation of the parts and then it all became one quiet experience from their side. I am going to cancel my membership with them as this is the 1st time in 5 year where i submitted any claims and this is how I am repaid as a loyal customer