Very Bad Service Delivery!!!!

Claiming for a huge burglary is an absolute mess! We had a burglary over easter weekend! I submitted all the relevant documents and quotations for the items ****** on the 7th of April. First I struggled to get hold of the specific person handling my claim (phone and email) Last week I had to talk to one of the managers, as none of my documents were up loaded to their system rhe previous week. Now my claim, seems to be in the validation process, which according to one of their call center agents, takes about 72 hours, which already have passed. Absolutely the worst experience I have had with Momentum, and I have been a loyal client for years now and never had to struggle as I'm struggling now! I'm considering changing from companies, as this kind of service is unacceptable.