Very bad service at Momentum - car and home insurance

Momentum increased my premiums by 10.9% for 2023. I emailed Sharozeen (the lady who called me) to reduce it because I never claimed and Mometum tends to increase your premiums with a % that is much higher than inflation amd every time I have to ask for it to be reduced. She never responded. I tried calling her, left a voicemail and no response. I then write a hellopeter review. Momentum responds to my review stating they will call. They did not. Sharozeen eventually responds to my email stating they will review my premiums after the hellopeter review. She never got back to me. I sent a follow up email and no response. This is such bad service - I must now try and track this query. I will be changing to another insurance company now.