1 reviews | Active since Mar 2009
VERY BAD SERVICE
At this moment I have ran out of patience and I am an extremely unhappy client of Momentum. I also work in the industry and service clients on a daily basis and know what level of service must be provided to the public, and needless to say I am not getting what I am paying for. My car has been at the panel beaters from 5 August 2015 and as we all know it is 15 September 2015. Yesterday I was told that the panel beater is awaiting the report from the mechanic and today I have not heard a word. My car hire is again expiring today at 13:00. I have to follow up all the time and frankly that is unacceptable as service is what I am paying for and I am providing the follow up service to you. I cannot spend all day on the phone. Why do I have to fight to get things done? 6 weeks turn around on a claim that has been going back and forth, I have been made the middle man between the panel beater and you (Momentum) once again shedding questionable light on the value I have as a client of your company. I need direct and final decisions to be made by someone that has the authority to do so as I have been far more then and patient during this process. URGENT FOLLOW UP REQUESTED FROM MOMENTUM!!!
Thank you for bringing your concerns to our attention.
Firstly, while we try to limit claim delays, each incident varies and it might happen (as was the case with your claim) that we depend on external parties for information where their turnaround time is not within our control.
Your complaint is still receiving our urgent attention, and the diagnostic report that we await is pivotal in order for us to proceed to finalise this matter. We have been following up with the service provider, and they are expediting the report.
We apologise for any inconvenience experienced, and will keep you updated on the progress thereof.
Kind Regards
Qhakazile
Customer Relations Team
Thank you for bringing your concerns to our attention.
Firstly, while we try to limit claim delays, each incident varies and it might happen (as was the case with your claim) that we depend on external parties for information where their turnaround time is not within our control.
Your complaint is still receiving our urgent attention, and the diagnostic report that we await is pivotal in order for us to proceed to finalise this matter. We have been following up with the service provider, and they are expediting the report.
We apologise for any inconvenience experienced, and will keep you updated on the progress thereof.
Kind Regards
Qhakazile
Customer Relations Team