Very Bad Experience with claim - 2 Months Ongoing

I want to start by saying I have always received great service before my last claim that I lodged in November 2025, it has been two months and my car is not yet fixed after hitting a pothole. The assessor says that the damage is wear and tear related for a dead cluster how is this possible I have seen many cars many year old and with higher kms and their cluster is fine, and this occurred right after hitting the pothole. He did absolutely nothing but walk around the car put it on a lift and pointed out a leaking steering rack that does not have anything to do with the cluster.

This assessor was then supposed to call me and that has not happened yet, in this two month I have made 15 calls to Momentum Insure for follows up and this is also with giving them reasonable time to get back to me.

This is now how customer service works and when I call I am always been given the run around, the agents that answer don't have any information because they escalate but at the back end no one is making work of this.