Very BAD experience

Still waiting We busy with a claim from this company its been 14Months months now. On the 23 March 2022 the work company was so nice to help us with the forms. On their Facebook page I send message to say that we are still waiting on the company to give us feedback. Someone on Facebook help us in November 2022. I send the forms that they requested but here we still waiting. His mother was never contacted. This is unacceptable and bad service.