Very Bad and Disappointing service

I have never been so frustrated, I have been call momentum for 3 days now trying to put in a claim. Every call is being transferred to a wrong department and when someone is “re directing my call” they hang up.... plus their switchboard operators are extremely rude.... why am I paying my policy if I’m unable to claim at a time of need.... very disappointed and considering canceling my policy and go back to previous insurance. Yesterday alone someone took my details and promised I was going to be called back but no one did.... WOW Momentum