Vehicle claim

If on I can give them zero * I would, I've logged a claim and always when I follow up they say is with the team leader, and no 1 is communicating with me at all the least thing I need is communication from them my assigned consultant Mbavhalelo the last time she communicated with me was 7 days ago am there following up everyday mind you, you have to hold more than 30 while they keep on transferring the calls to wrong departments, this is so frustrating cause, am not sure sure how long will I stay without a car..