Utter disgrace

If there is ever an insurer that gets the award for not only poor service but poor client engagement it's Momentum insure! Our newly renovated kitchen had a water leak and they took forever to get a plumber out to fix it, as a matter of fact we had to call them repeatedly for an update as they'd say 'I'll call you back' but no one ever does! The water leaked from our kitchen all the way into our lounge and damaged the kitchen cupboards and floors. Only once the plumber/plumbers found and repaired the leak (as different plumbers kept coming as no one could find the source of the leak) could they get a contractor in to repair the floors let me tell you that was another tedious exercise as the contractor appointed did not have stock of the flooring. The carpenter they assigned to us was only going to repair half the kitchen as the assessor sent out by Momentum said the water damage by the fridge cupboard is due to the fridge. Yet we provided Momentum with images of the extent of the leak and our new Samsung frost free fridge did not cause 'water damage' to our newly renovated kitchen cupboard. All the cupboards that were exposed to the water leak which lasted hours due to Momentum not sending out a plumber promptly yet instead told us to phone claims department when they open at 9am were damaged. The fact that an assessor can only approve half the damage just shows you his not knowledgeable and they do not listen to their clients or look at the evidence provided in the photographs of the damage to a newly renovated kitchen. Momentum is only interested in taking your money month after month and when the need arises to actually claim in an emergency they don't care, mind you we've never claimed this is our 1st claim and what a headache it's turned out to be. It's been 3 months and we still waiting for repairs and yes we're still phoning daily as no one in Momentum knows how to 'call you back.' I'm ever sorry I switched from Outsurance to Momentum I would never had received such poor customer service by employees or *********** contractors hired to execute a job let alone have us wait 3 months to have our kitchen back.