Useless service from Momentum

I have logged a claimon the 26th of May. My geyser and some wiring burned and needs to be repaired/replaced. Today is the 3rd of June and still no one touchedy geyser or wiring. We dont have warm water for the past week and a bit. I followed up a few times but no luck. Always someone waiting for someone to do something. No feedback from Momentum i have to phone eveytime to find out whats happening. Cant complain about service because there is no service. Very very upset customer. Will be looking at alternative insurance after this useless service we got and still no feedback and still sitting with cold water only. 🤬