USELESS INSURANCE, BAD CUSTIOMER SERVICE

<p>AF has been reviewing my claim, and after several attempts I have made to find out about the status thereof, no emails were ever responded to, such that I called and waited more than 20 times, and their calls centre keeps putting me on hold, such that I gave up in some instances. When I did get through the claims consultant would merely tell you they will provide you with feedback by email or call you, and you never hear from them till you try to make contact again. Eventually, last week they informed me they had everythign they needed, and they claim would be referred to the Claims Committee and on Friday last wek they would provide me with feedback by end of the day. I called in on Friday afternoon to find out on the status, and could not get through and no one called me or emailed to advise on the status of the claim. Early monday morning (5 Oct), I called by a Lerato to inform me that they decided to reject my claim, outlining 'wishy-washy' reasons, and I requested her to send me a writen formal rejection email or letter to that effect so that I can understand what their issue is, and to date, I have not received the written letter/email. I called them already 3 times, and everything I'm told that the manager will send me the letter. My life is on hold as I do not have a car, and to date I await the letter so that I can decide how I want to proceed. I called again this morning and these people are just ***********, and it seems as though they have no idea of what they are doing. In the meantime AF is busy deducting my premiums for a car which was in an accident, and needs to be fixed first????... Last week I personally spoke to the manager who apologised for the very poor service, but I think she was just saying as a response to my complaint because nothing has changed, and I believe she's the one to send me the letter! I am sick and tired of this nonsense from AF, and I cant wait for this whole thing to be finalised so that I can decide how I wanna proceed! </p> <p> </p> <p>Thanks for the continued atrocious service</p> <p>Akhona Krakri</p>