CS
Chantel S
1 reviews | Active since Oct 2025
13 Jan 2026, 08:36
Useless insurance
Good Day
I am just about to cancel my policy with Momentum Yesterday when I spoke to the claims dept they said our phones are covered And I must send the proof of ownership and that the phones have been blacklisted and the IMEI nr Today I hear our phones are not covered This is unacceptable and I refuse to let this go until my phones that was ****** during a very traumatic assault and armed *******
Sort this **** out today or I cancel my policy and tell all my friends that Momentum is a load of dog ****
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Momentum Insure's replyOfficial
13 Jan 2026, 09:16Good morning Chantel.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers.
Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers.
Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Brenda
Momentum Insure's reply13 Jan 2026, 09:16
Official
Good morning Chantel.
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers.
Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Brenda
Thank you for bringing your concerns to our attention. We are sorry to hear that you feel this way and are unhappy with the service received. We put great importance on the quality of our services and the satisfaction of our customers.
Please allow us an opportunity to investigate and determine what transpired and we will reach out to you personally to discuss your concerns.
Kind regards
Brenda